How I got rid of 6 apps and 20+ spreadsheets in my productivity toolbox In the book Atomic Habits, James Clear writes about the British cycling team, who won more races after making small, incremental changes to every aspect of its training regimen. Rather than aim for lofty performance goals…

According to relationship expert John Gottman, it takes five positive interactions (aka “deposits”) to make up for one negative interaction. Gottman was referring to romantic relationships, but the same holds true for professional ones. Do you build trust at work by making “deposits” regularly? Or do you think having an…

In my last article, Your Clients Will Thank You for Charging More, I talked about creative professionals who price work based on their “costs” to produce it, not on their value, which leads to underpricing and a ton of problems. But what is the right price to charge? …

I started my career in the creative service industry 20+ years ago, and I’ve heard everyone from freelancers to agency owners sigh about the same things over and over: “I should just get a job somewhere because my income can’t cover my living costs” “I feel like I’m on a…

“Delivery for B. Liu?” “Yep, that’s me. You can bring it up.” Five minutes later, two guys were shuffling down the office’s hallway carrying an enormous package: my brand-new, high-tech, full-body massage chair, which I planned to keep in the office until I moved to a bigger house in a…